FAQs
Ordering
How do I contact SoodNee regarding my order?
Whatever happens to your order, you can contact us via info@soodnee.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
How do I cancel my order?
Please contact us by e-mail (info@soodnee.com). If the order has already been shipped out, we would request the shipping fee for each package. Please refer to our Return Policy for additional information.
Shipping
What countries do you ship to?
We exclusively operate and ship orders within Australia.
When will my order be shipped out?
Once we receive your order, we will process it on the same day. If your order was placed before 14:00, it will be dispatched on the same day. If your order was placed after 14:00, it will be dispatched on the next business day. Any orders placed on Saturday and Sunday will be dispatched on Monday.
What's the shipping cost for my order?
SoodNee offers FREE shipping on all orders all across Australia.
What is the estimated delivery time?
All orders ship from our own warehouse in QLD 4122. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-4 business days) are estimates and may vary due to external factors outside of SoodNee, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
Returns and Refunds
How do I return an item?
All our products can be returned within 60 days of purchase provided they are in sellable condition with original packaging, tags and a receipt.
When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for SoodNee to process your refund.
If you received any defective items, we invite you to contact us for a full refund.
Is it possible to order replacement parts from you?
If your order is under warranty, we will send replacement parts to you without any charge.
When can I expect a refund debited to my account once I return a product?
Once you are authorized to return an item to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will refund you in 5 business days.